It is IWAKI’s goal to ensure our customers the best possibilities of a stable and trouble-free operation.
Strict quality demands
IWAKI pumps are manufactured under the observance of very strict quality demands. Our factories in Japan are both certified according to ISO 9001 and all pumps are thoroughly inspected and tested before the pumps leave the factory.
All pumps are supplied with detailed manuals and spare part lists.
Delivery within a few hours
All wetted parts are in stock at our warehouse in Hilleroed. The requested spare part(s) will reach Danish destinations within a few hours – Northern and Baltic destinations will benefit from our cooperation with reliable courier companies for urgent deliveries.
24 Hours service
If you suffer a pump break-down out of office hours, you can always call (+45) 48 24 23 45. We will you on the phone or, if necessary, arrange immediate dispatch of a technispare parts or a new pump.
After Sales Service
As a part of our After Sales Service we will follow up on all pump deliveries to ensure a correct installation and operation of your IWAKI pump.
Guarantee End Service
Before the guarantee of your pump expires we will contact you again with a service check proposition, which includes a complete status report.